netralLegal Notice

We at netral provide online gaming and sports betting services available only in jurisdictions where such activities are legally permitted. This legal notice sets out the scope of our service availability, the responsibilities of users, and the legal framework governing access to our platform.

Our netral platform operates under jurisdiction-restricted access. We do not offer our services in jurisdictions where online wagering is prohibited by local law. Users are responsible for verifying that their access to netral and use of our platform comply with the laws of their own jurisdiction. By accessing netral, you confirm that you are in a jurisdiction where our services are legally available.

This notice explains what we do, what we do not do, and what you need to know about the legal status of our platform.

Service Availability and Jurisdiction

Our netral platform is available only where local law permits online gaming, sports betting, and live-dealer entertainment. We do not offer our services in jurisdictions where such activities are prohibited. We do not claim to be licensed in any specific country or region. Our services are provided on a jurisdiction-restricted basis, and access may be limited or unavailable depending on your location.

Users are responsible for verifying that access to netral complies with their own jurisdiction's law. We encourage you to check your local regulations before creating an account or depositing funds. If you are unsure whether netral is available in your jurisdiction, contact our support team before proceeding.

Account Eligibility on netral

When you create an account on netral, you confirm that you meet the following conditions: you are of legal age in your jurisdiction; you are not prohibited by local law from accessing online gaming or sports betting services; you are not a resident of a jurisdiction where such services are prohibited; and you have the legal right to enter into binding agreements with our platform. We reserve the right to verify your eligibility at any time and to restrict or terminate your account if we determine that you do not meet these conditions.

Jurisdiction check: We do not offer netral services in jurisdictions where online wagering is prohibited. Your access to our platform depends on your location and local law.

What netral Does Not Claim

We do not claim to be licensed by any government or regulatory body. We do not claim to operate under any specific national license or jurisdiction. We do not represent that our services are legal in any particular country or region. We do not make representations about the legality of our platform in your jurisdiction — that determination is your responsibility. We do not offer our services as a licensed operator in Indonesia, Singapore, Malaysia, or any other specific jurisdiction.

User Responsibility and Compliance

By using netral, you accept full responsibility for verifying that your access and use comply with your own jurisdiction's laws. You confirm that you have checked your local regulations and determined that online gaming and sports betting are legal where you are located. You agree that we are not responsible for any legal consequences that may arise from your use of netral in a jurisdiction where such services are prohibited.

Data Protection and Privacy

We handle your personal data in accordance with our privacy policy. When you create an account on netral, we collect your name, date of birth, email address, phone number, and identity document information. We encrypt all data and store it securely. We do not share your personal information with third parties except as required by law or as necessary to process your transactions. For full details on how we handle your data, please review our privacy policy.

Note: We may be required by law to disclose your account information to government authorities or law enforcement. We will comply with such requests as required by applicable law.

Payment Methods and Financial Transactions

Our netral platform accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers from mobile banking, local payment, online payment, and e-wallet. All payment transactions are processed securely and encrypted. We do not store your payment card details — payment processing is handled by our payment partners. When you deposit or withdraw, you confirm that the funds belong to you and that you are not using stolen or fraudulent payment methods.

Our netral Legal Position

We operate netral as a platform for online entertainment in jurisdictions where our services are legally available. We do not represent that our platform is licensed, regulated, or approved by any government. We do not claim to operate under any specific national framework. Our services are provided on an as-is basis, subject to these legal terms and our full terms of use.

Dispute Resolution and Legal Claims

Any disputes arising from your use of netral will be resolved through our internal dispute resolution process as set out in our terms of use. We will investigate disputes fairly and transparently. If you remain unsatisfied with our resolution, you may pursue legal action in accordance with the laws of your jurisdiction. However, by using netral, you agree to attempt to resolve disputes through our internal process first.

Limitation of Liability

We provide netral on an as-is basis. We do not guarantee that our platform will be error-free, uninterrupted, or secure. We do not guarantee any specific outcomes from games or markets on our platform. We are not liable for any losses, damages, or claims arising from your use of netral, except as required by applicable law. Your use of netral is at your own risk.

Contact for Legal Inquiries

If you have legal questions about netral, our service availability, or our compliance with applicable law, you can contact our support team. We are available in English and local languages. Our team can provide information about our platform, our policies, and our legal position. For formal legal inquiries or government requests, please contact our legal department through our support channels.

1

Check your jurisdictionYour responsibility

Verify that online gaming is legal where you are located before accessing netral.
2

Review our termsLegal agreement

Read our full terms of use and privacy policy before creating an account.
3

Confirm your eligibilityAccount creation

Confirm that you meet all eligibility requirements when you register on netral.
4

Contact support if unsureHelp available

Reach out to our team in Jakarta, Surabaya, Bandung, or Medan if you have questions.

We at netral take our legal responsibilities seriously. We operate transparently and comply with applicable law in the jurisdictions where our services are available. We encourage all users to engage responsibly and to verify their own legal compliance before using our platform. If you have any questions about our legal position or your eligibility to use netral, please contact our support team.