netral Terms of Use

We at netral operate a platform for sports betting, live-dealer games, and slot entertainment in jurisdictions where our services are legally permitted. These terms set out the conditions under which you access and use our platform, create an account, deposit funds, and withdraw winnings. By using netral, you agree to these terms and our privacy policy.

Our netral platform is available via Android APK, iOS browser, and desktop web. We handle your account data, payment information, and transaction history with strict security protocols. We verify your identity through KYC (Know Your Customer) procedures before you can deposit or withdraw. We process deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers from mobile banking, local payment, online payment, and e-wallet.

This document explains your rights and responsibilities when you use netral, how we manage your account, what happens if disputes arise, and the jurisdiction-restricted nature of our services.

Account Opening and Eligibility

When you create an account on netral, you confirm that you are of legal age in your jurisdiction and that you are not prohibited by local law from accessing our services. We do not knowingly accept users from jurisdictions where online gaming or sports betting is prohibited. You are responsible for verifying that your access to netral complies with your own jurisdiction's regulations.

To open an account on netral, you provide your name, date of birth, email address, and phone number. We verify this information through our KYC process, which may include requesting a copy of your ID document. We encrypt all personal data and store it securely. Once verified, you can log in, deposit funds, and access our games and markets.

Your netral Account Credentials

You are responsible for keeping your password confidential. We recommend using a strong, unique password and enabling two-factor authentication if available. If you suspect unauthorized access to your netral account, contact our support team immediately. We will help you secure your account and review any suspicious activity. We do not store your password in plain text — all passwords are encrypted.

Account security: We undertake to protect your account through encryption, secure servers, and regular security audits. You undertake to keep your credentials private and notify us of any unauthorized access.

Deposits, Withdrawals, and Funds Management

We accept deposits on netral via six major payment methods for Indonesian users: DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet. We also accept direct bank transfers from mobile banking, local payment, online payment, and e-wallet. When you deposit, your funds are credited to your netral account balance within moments of confirmation. We do not charge deposit fees.

Your account balance on netral represents funds you have deposited and any winnings from games or markets. You can withdraw your balance at any time, subject to our verification review. When you request a withdrawal, we confirm that your balance matches our records and that your account has no pending disputes. This review typically takes a few hours. Once approved, we send your funds back to your original payment method. We do not charge withdrawal fees.

Withdrawal Review Windows

We process withdrawal requests throughout the week, including during holidays like Idul Fitri and Idul Adha. Our standard review window is a few hours, though complex cases may take longer. We will notify you via email or SMS when your withdrawal is approved and when funds have been sent to your payment method. If your withdrawal is declined, we will explain the reason and offer options to resolve the issue.

Bonus Terms on netral

We may offer promotional bonuses to new or existing users on netral. Any bonus offer comes with specific terms — for example, a bonus may require you to place a certain number of selections before you can withdraw it, or it may apply only to specific games or markets. We display bonus terms clearly before you accept a bonus. Bonuses are subject to our verification and anti-fraud checks. If we detect fraudulent activity, we reserve the right to cancel the bonus and any associated winnings.

Note: Bonuses on netral are promotional offers and do not represent guaranteed returns. All bonus terms are subject to change at our discretion with notice to users.

Games, Markets, and Settlement

Our netral platform offers live-dealer games such as blackjack, roulette, baccarat, and Dragon Tiger; slot games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways; sports betting on football leagues like Liga 1, Piala AFF, Champions League, and Premier League; and esports markets for Mobile Legends, Free Fire, and PUBG Mobile. Each game and market has its own rules, which we display before you play or place a selection.

All games on netral use certified random-number generators to ensure fair results. Sports selections settle automatically once the match or event concludes. Live-dealer games settle based on the outcome shown on the live stream. Slot games settle instantly after each spin. If a settlement dispute arises, we review the game logs and live footage to determine the correct outcome.

Our netral Dispute Resolution Process

If you believe a game result or settlement is incorrect, contact our support team within 48 hours of the event. We will review the game logs, live footage, or match data to investigate. If we find an error, we will correct your account balance. If we find no error, we will explain our decision. If you remain unsatisfied, you can escalate your dispute to our management team for final review.

Our netral Policy on Responsible Use

We recognize that gaming and sports betting carry risks. We encourage all users to engage responsibly and within their means. Our netral account settings allow you to set personal limits — for example, a maximum daily deposit amount or a session time limit. You can adjust these limits at any time through your account preferences.

If you experience difficulties with your gaming or betting activity, we recommend taking a break and seeking support from local counseling services. We do not offer account controls or deposit-limit features as mandatory tools, but we support users who wish to use them voluntarily.

Jurisdiction-Restricted Access on netral

Our netral services are available only in jurisdictions where online gaming and sports betting are legally permitted. We do not offer our services in jurisdictions where such activities are prohibited. Users are responsible for verifying that their access to netral complies with their own jurisdiction's law. We reserve the right to restrict or terminate access to users in prohibited jurisdictions.

Termination and Account Closure

We may terminate your netral account if you violate these terms, engage in fraudulent activity, or use the platform in violation of local law. If we terminate your account, we will notify you and provide instructions for withdrawing any remaining balance. You may also request to close your account at any time by contacting our support team. Upon closure, we will return your balance to your registered payment method within a few business days.

1

Verify your jurisdictionLegal requirement

Confirm that netral services are available where you are located.
2

Complete KYC verificationAccount setup

Provide your identity information and documents as requested.
3

Deposit via your preferred methodPayment options

Use DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer.
4

Engage responsiblyYour responsibility

Play within your means and use account limits if needed.

Contact and Support

If you have questions about these terms or need assistance with your netral account, our support team is available in English and local languages. You can reach us via email, phone, or live chat through your account dashboard. We aim to respond to support requests within one business day. For urgent account security issues, contact us immediately.

These terms are governed by the laws of the jurisdiction in which netral operates. Any disputes arising from your use of netral will be resolved through our dispute resolution process as outlined above. By using netral, you accept these terms and agree to resolve disputes through our internal process before pursuing legal action.