netral Privacy Policy

This page describes what we collect when you use netral and how we keep that data protected. We at netral take your privacy seriously. When you create an account, deposit funds, or play games on our platform, we collect personal information — your name, email, phone number, and identity documents for KYC verification. We also collect transaction data, game activity, and device information. We use this data to verify your identity, process your deposits and withdrawals, detect fraud, and improve our service.

Our netral platform operates across multiple jurisdictions. Your data may be stored on servers located outside your country. We encrypt all sensitive information and restrict access to authorized staff only. We do not sell your personal data to third parties. We share data only with payment processors, fraud-detection services, and legal authorities when required by law.

This policy explains what we collect, how we use it, who we share it with, and what rights you have over your data.

What We Collect on netral

We collect different types of data depending on how you use our platform. When you register an account on netral, we collect your name, date of birth, email address, and phone number. We use this information to create your account and verify your identity through our KYC process.

Identity and KYC Data

To comply with anti-money-laundering regulations, we ask you to provide a copy of your ID document — such as a national ID card, passport, or driver's license. We store this document securely and use it only to verify your identity. We do not use your ID for any other purpose. Once verified, we retain your KYC data for the duration of your account and for a period after account closure as required by law.

Payment and Transaction Data

When you deposit funds on netral via DANA, e-wallet, mobile banking, local payment, online payment, or direct bank transfer from e-wallet, mobile banking, local payment, or online payment, we record the transaction details — the amount, date, time, and payment method. We use this data to confirm your deposit, reconcile your account balance, and detect fraudulent activity. We retain transaction records for at least five years for regulatory compliance.

Data retention: We keep your transaction history for as long as your account is active and for a period after closure as required by law and our internal policies.

Game and Betting Activity

We record your activity on netral — which games you play, which markets you select, your stakes, and your results. We use this data to settle your account, detect problem gambling patterns, and improve our game offerings. We also use game data to investigate disputes and verify fair play. All slot games on netral use certified random-number generators, and we log every spin result for audit purposes.

Device and Usage Data

When you access netral via Android APK, iOS browser, or desktop web, we collect information about your device — the device type, operating system, browser version, and IP address. We use this data to optimize our platform for different devices, detect unauthorized access, and prevent fraud. We also collect usage data such as which pages you visit, how long you stay, and which features you use. This helps us understand how users interact with netral and identify areas for improvement.

How We Use Your Data on netral

We use the data we collect for several purposes. First, we use it to provide our service — to create your account, process your deposits and withdrawals, settle your game results, and respond to your support requests. Second, we use it to verify your identity and comply with anti-money-laundering and know-your-customer regulations. Third, we use it to detect and prevent fraud, money laundering, and unauthorized access. Fourth, we use it to improve our platform — to optimize performance, develop new features, and understand user behavior.

Note: We do not use your data for marketing purposes without your explicit consent. We do not sell your personal data to third parties.

Who We Share Your Data With

We share your data only when necessary to provide our service or comply with legal obligations. We share payment data with our payment processors — the companies that handle e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers. These processors are bound by confidentiality agreements and use your data only to process your transactions. We may share data with fraud-detection services to identify suspicious activity. We may also share data with legal authorities if required by law — for example, if we receive a court order or a request from a financial regulator.

Third-Party Service Providers

Our netral platform uses third-party services for hosting, analytics, and customer support. These service providers have access to your data only to the extent necessary to provide their service. We require all service providers to maintain strict confidentiality and to use your data only for the purposes we specify. Our servers may be located in multiple countries, so your data may be transferred internationally. We ensure that all international transfers comply with data protection regulations.

Your Rights and Our netral Commitments

You have the right to access your personal data on netral. You can view your account information, transaction history, and game activity through your account dashboard. You have the right to request a copy of all data we hold about you. You have the right to correct inaccurate data — for example, if your phone number has changed, you can update it in your account settings. You have the right to request deletion of your data, subject to legal and regulatory requirements. We may retain some data for compliance purposes even after you request deletion.

Data Security on netral

We protect your data through encryption, secure servers, and access controls. All data transmitted between your device and our netral servers is encrypted using industry-standard protocols. We store sensitive data such as passwords and payment information in encrypted form. We restrict access to your data to authorized staff only. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. If we discover a data breach, we will notify affected users and relevant authorities as required by law.

Cookies and Tracking

Our netral platform uses cookies to remember your login session, store your preferences, and track your activity for analytics purposes. Cookies are small files stored on your device. You can disable cookies in your browser settings, but this may affect your ability to use netral. We use analytics cookies to understand how users interact with our platform — which pages are popular, where users drop off, and how long they stay. This data helps us improve our service. We do not use cookies to track you across other websites.

1

We collect your identity dataKYC verification

Name, date of birth, ID document for regulatory compliance.
2

We record your transactionsPayment processing

Deposits via DANA, e-wallet, and bank transfers are logged for audit.
3

We track your game activityService improvement

Game results and betting history help us settle accounts and detect fraud.
4

We encrypt and protect your dataSecurity standard

All sensitive information is encrypted and access-restricted.

Contact Us About Your Data

If you have questions about how we handle your data on netral, or if you wish to exercise your rights, contact our support team. We are available in English and local languages. You can reach us via email, phone, or live chat through your account dashboard. We aim to respond to data requests within one business day. If you are located in Jakarta, Surabaya, Bandung, or Medan, our local support team can assist you. If you believe we have violated your privacy rights, you may file a complaint with your local data protection authority.

We review this privacy policy regularly and update it as our practices change. We will notify you of any material changes via email or through a notice on our netral platform. Your continued use of netral after such changes constitutes your acceptance of the updated policy.